More than hosting and maintenance
Not just hosting. We cover the blind spots other agencies don't even mention.
Based in Reading, Berkshire and working with SMEs across the South and beyond.
A safe pair of hands
We'll look after your website and keep you posted — you focus on your business.
A same-day SLA
Critical issues — site down, hacked, inaccessible — acknowledged the same working day, on every plan.
Real people, plain English
You talk to the person doing the work. No jargon, no ticket numbers, no call centre.
Proof, not promises
Reporting on uptime and traffic that shows it's working — not a spreadsheet of billable hours.
Continuously updated security
Wordfence, Patchstack and bulletproof server protection — maintained and updated, not installed once and forgotten.
Is your web agency letting you down?
Slow to respond. Issues that never quite get fixed. A site that's been hacked, broken, or is just quietly getting worse. If that sounds familiar, you're not the first - it's the single most common reason people switch to us. And if your current agency isn't the problem, but there's something they're just not covering, that's a conversation worth having too.
Straightforward pricing, no surprises
Indicative pricing below — exact figures are confirmed on a quick call, since retainer hours and setups vary. No self-serve sign-up, no free-audit gimmick — just a conversation.
- Hosting & fortnightly updates
- Critical patches don't wait for the maintenance window
- Same-day critical acknowledgment
- Everything in Essentials
- Diagnosis and quick fixes where possible
- Faster acknowledgment times via Service Level Agreement
- Proactive consultancy
- Everything in Standard
- Contracted monthly hours, used flexibly
- Hours carry forward, reviewed regularly
- Priority queue for everything
The basics, done properly
Most WordPress maintenance plans stop at updates and retainer hours. We go way beyond that...
Hosting & core updates
The basics - fortnightly WordPress core and plugin updates, tested where possible, with critical security patches applied as soon as they land.
A real SLA
Critical issues — site down, hacked, inaccessible — acknowledged the same working day, on every plan. No ticket queue, no guessing.
Compliance, covered
Cookies, GDPR, accessibility — handled properly. Compliance isn't a nice-to-have anymore.
Speed & Core Web Vitals
We diagnose the actual cause of a slow site, not just install a caching plugin and hope. Page speed affects rankings, leads and ROI. We treat it like the business metric it is.
Security & spam mitigation
Wordfence, Patchstack, and proactive protection against the bot and spam-form attacks that standard filters miss.
Hidden cost exposure
SMTP, SMS, reCAPTCHA and hosting costs can spiral quietly from bot abuse or misconfiguration. We watch for it before it shows up on an invoice.
Clean analytics
Bot and spam traffic can quietly pollute your Google Analytics data. We clean it up so your reporting reflects real visitors.
AI-crawler budget management
AI crawlers now eat into your site's crawl budget and server resources. We manage that before it becomes a performance problem.
Backups, before every change
A safety backup before every update we make, on top of your hosting provider's own backup policy — belt and braces.
When a genuine attack meets a genuinely good defence
A long-standing retainer client was hit by a coordinated bot attack on their website’s sign-up form — the kind that even Google and Cloudflare couldn’t stop. Left uncontained, it would have generated thousands of automated messages to international numbers, driving up the client’s messaging costs fast. We identified the cause, worked quickly to contain it through clever coding and AI-driven detection, and put safeguards in place to stop it happening again — without the client needing to touch a single technical detail themselves.
Don't just take our word for it
mmd took all of the challenges out of our hands, understanding our needs and implementing them into a web presence that reflects our business and the services we offer.
Support has been seamless and has kept us and our site updated ever since, giving us the confidence that we are in safe hands.
John Seccombe, Seccombe Builders Merchants
I have had the opportunity to work with several web agencies over the years and I can confidently state that mmd has been the most efficient and reliable agency we have partnered with.
They are proactive in identifying and recommending improvements for our website’s functionality and maintenance. Based on our experience, I highly recommend mmd as a supplier for web hosting and website management services.
Marketing Manager, UK PLC (IT Sector)
Always had great communication from mmd, quick responses and thorough research and options provided at all stages of development. They’re also very helpful when it comes to throwing ideas at them for future projects.
It’s a real benefit to our business to know we have support in place to deal with whatever comes up next.
Adam Smith, Berkshire Meat Traders
Frequently asked questions
Anything that takes your whole site down, makes it inaccessible, or shows signs of being hacked. We acknowledge these the same working day, on every plan. Straightforward fixes are often sorted there and then; anything bigger gets an action plan as promptly as we can put one together — we won’t promise a timescale we can’t actually hit.
Hosting, fortnightly updates, and an initial diagnosis of any issue are included on every plan. Anything beyond that — a fix, a change, new work — is quoted and agreed with you before we start. No surprise invoices.
AI crawlers increasingly hit WordPress sites hard enough to affect performance and hosting costs, and most agencies aren’t watching for it yet. Similarly, things like SMTP, SMS and reCAPTCHA costs can spiral quietly if a form gets targeted by bots — we monitor for both as standard.
Wordfence, Patchstack, and the website host’s own security tools, kept current — plus the fortnightly update cycle that closes known vulnerabilities quickly, and proactive spam/bot mitigation on forms.
No. 30 days’ written notice either way. We’d rather earn your business every renewal than lock you into something long — and it means switching to us is a lot less risky than it might feel.
We treat this as a priority, separate from routine maintenance — acknowledged the same day, same as any critical issue. We’ll get it contained and fixed, and explain what happened in plain English, not jargon.
We handle the technical side of the move. Tell us what you’re on now, and we’ll take it from there — most switches are far less painful than people expect.